The Independent Agency for Quality Assurance in Education operates in accordance with the principles of transparency and accountability set out in the IQAA Strategy. This implies that there are clear and published procedures for responding to complaints from educational organizations that disagree with the comments and recommendations of a team of external experts. A complaint is an expression of dissatisfaction with the quality of services, the actions of the agency's coordinators or members of the IQAA external expert group.
The Agency has a separate complaint procedure. Consideration of the complaint of educational organizations allows you to identify violations committed during the external audit and offers recommendations for their elimination. The review of claims allows you to monitor and evaluate the effectiveness of the procedures used, maintain the openness and responsibility of the Agency's employees, and is part of a strategy aimed at improving the quality of the work of IQAA and expert commissions.
Bolat Aitimov
PhD, Associate Professor, I.Zhansugurov Zhetysu University
Education:
Korkyt Ata Kyzylorda State University (2005);
Master’s degree, Khoja Ahmed Yasawi International Kazakh-Turkish University (2010);
PhD at Zhetysu University named after I. Zhansugurov (2016);
Academic title of Associate Professor in the specialty “Jurisprudence” (Order No. 675, decision of the Committee for Quality Assurance in the Field of Education and Science of the Ministry of Education and Science of the Republic of Kazakhstan, dated 27 August 2021).
Work experience:
Head of Laboratory, Senior Lecturer, Deputy Dean, Korkyt Ata Kyzylorda State University (2006–2013);
Lawyer, Legal Consultant in various organisations: International Center for Not-for-Profit Law (Almaty), Representative Office of the International Charitable Public Foundation “Children of Chernobyl and Aral,” and the Association “Civil Alliance of Kyzylorda Region” (2013–2015);
Head of the Department of Criminal Law Disciplines, Acting Professor, I.Zhansugurov Zhetysu University (2017–present).
Additional information:
Jubilee Medal for the 25th Anniversary of the Police of the Republic of Kazakhstan (2018);
Winner of the “Best Researcher” Award 2023 for outstanding achievements in the field of Social Sciences (2023).
Yersain Mailybayev
PhD, Academician of the International Academy of Informatization, Vice-Rector of Research and digitalization of International University of Transportation and Humanities
Education:
Republican Specialized Physics and Mathematics Boarding School named after O. A. Zhautykov (RSFMSB), Almaty (1998–2001);
Kazakh National Technical University named after K. Satpayev (KazNTU), Almaty, specialty: “Information Security Management and Technology. Qualification: System Engineer (2001-2006);
International Information Technology University (IITU), Almaty, specialty “Computer Engineering and Software”. Master of technical sciences (2013-2015);
Kazakh University of Transportation Communications, PhD in Automation and Control (Educational Programme 6D070200), 2018–2021;
PhD conferred by Order No. 761, 22 October 2021, Committee for Quality Assurance in Education and Science, Ministry of Education and Science of the Republic of Kazakhstan.
Work experience:
Senior Lecturer, Department of Radio Engineering, Electronics and Telecommunications; Senior Lecturer, Department of Automation, Information Systems and Power Engineering in Transport; Vice-Rector for Information Technology, Kazakh University of Transport and Communications (2015–2023);
Associate Professor (part-time), Satbayev University (2022–present)
Vice-Rector for Research and Digitalisation, International Transport and Humanities University (2023–present).
Additional information: Certificate of Honour from the Minister of Education of the Republic of Kazakhstan (2018).
Gulzada Khusainova
Head of the Department “Musical performance and pedagogy” of the Kazakh National University of Arts, Candidate of Pedagogical Sciences, PhD
Education:
Kurmangazy Almaty State Conservatory (1985);
Postgraduate Studies at the Research Institute of Pedagogy, Academy of Pedagogical Sciences of Ukraine (1995);
Candidate of Pedagogical Sciences. By the decision of the Presidium of the Higher Attestation Commission of the Ministry of Education and Science of the Republic of Kazakhstan, awarded the academic title of Associate Professor in Pedagogy (11 May 2001, Diploma No. 004376, Almaty, Kazakhstan);
by the decision of the Higher Attestation Commission of Ukraine, awarded the PhD degree in Pedagogy (28 November 2005, Diploma No. CN 009280, Kyiv).
Work experience:
From Lecturer in the Department of Musical Instruments to Head of the Department of Musical Arts and Education, L. N. Gumilyov Eurasian National University (1985–2008);
Head of the Department of Music Performance and Pedagogy, Associate Professor of the Department of Music Education, Professor of the Department of Music Performance and Pedagogy, Kazakh National University of Arts (2008–present).
Additional information: Badge of Honour from the Ministry of Education and Science of the Republic of Kazakhstan, “Honoured Worker of Education of the Republic of Kazakhstan” (2013).
Ministry of Science and Higher Education of the Republic of Kazakhstan 
Ministry of Education and Science of the Kyrgyz Republic
